FAQ

Q. Are you halal certified?
Yes :) Feel free to drop us a ping for its cert. 

 

Q. What is the expiry date?
Our noodles are freshly packed weekly, they have a shelf life of 6 months from purchase

 

Q. How much is delivery?

Our delivery charges are used to cover the shipping & handling of your order. The prices will show on your checkout page - generally the standard rate is RM6 (for West Malaysia) and RM20 (for East Malaysia) 

 

Q. How long will shipping take? 

Orders will be processed and shipped within 48 hours (of a business day). You will receive a notification email with details on how to track your parcel’s progress.

Please provide an accurate email address & mobile number to ensure a speedy delivery.
Estimated delivery for orders within Malaysia : 1-5 business days
Estimated delivery for orders outside of Malaysia : 5 - 14 business days

 

Q. How to order? 

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  4. From here, you need to select your shipping methods and click “next” button.
  5. Next you'll need to choose your payment method then click “next” button.
  6. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  7. Click “Confirm Order” to complete the order.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at mybromee@gmail.com or whatsapp us at +6011-54153314 with the message title “Request to cancel order” in order to inform us about the cancellation order.


Q. Can I return/exchange my product
We currently do not accept returns or exchanges for our products (food safety laws).
Before we ship any of the Bromee's out, we go through a rigorous safety & inspection process to ensure that you get the best service possible.

Please contact us at mybromee@gmail.com if you have questions or concerns about your order.

 

Q. How do I store the product?

Easy! Store in a dry & cool place until you're ready to eat it. Cooking instructions can be found on the packaging.