Q. Are you halal certified?
Yes :) Feel free to drop us a ping for its cert.
Q. What is the expiry date?
Our noodles are freshly packed weekly, they have a shelf life of 6 months from purchase
Q. How much is delivery?
Our delivery charges are used to cover the shipping & handling of your order. The prices will show on your checkout page - generally the standard rate is RM6 (for West Malaysia) and RM20 (for East Malaysia)
Q. How long will shipping take?
Orders will be processed and shipped within 48 hours (of a business day). You will receive a notification email with details on how to track your parcel’s progress.
Please provide an accurate email address & mobile number to ensure a speedy delivery.
Estimated delivery for orders within Malaysia : 1-5 business days
Estimated delivery for orders outside of Malaysia : 5 - 14 business days
Q. How to order?
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org or whatsapp us at +6011-54153314 with the message title “Request to cancel order” in order to inform us about the cancellation order.
Q. Can I return/exchange my product
We currently do not accept returns or exchanges for our products (food safety laws).
Before we ship any of the Bromee's out, we go through a rigorous safety & inspection process to ensure that you get the best service possible.
Please contact us at email@example.com if you have questions or concerns about your order.
Q. How do I store the product?
Easy! Store in a dry & cool place until you're ready to eat it. Cooking instructions can be found on the packaging.